Reference

What You Agree To When You Use zona09

These terms set out the rules that govern your account, your transactions via DANA, OVO, or GoPay, and how you access the lobby — wherever local law permits.

Account eligibility rulesDANA, OVO, GoPay transaction termsJurisdiction & access conditionsAccount suspension policyDispute resolution path
zona09 What You Agree To When You Use zona09
REACH OUR TEAM

How to Contact Us About These Terms

Team online

Live Chat

Open the chat icon from any page in the lobby. Our support team handles terms and account queries around the clock — type your question and you will be connected to an agent shortly.

Email Support

Send a detailed message to our support address if your query involves account documentation, transaction disputes, or a formal request related to these terms. We aim to respond within one business day.

Wallet Verification Help

If your DANA, OVO, or GoPay account is flagged during a verification check, contact support with your registered wallet number and our team will walk you through the confirmation steps.

ACCOUNT & DATA HANDLING

How We Protect Your Account and Data

Data We Hold

We store only what is needed to run your account — your registered name, contact details, and the e-wallet identifiers (DANA, OVO, GoPay) linked at registration. We do not sell this to third parties.

Account Security

Your account is protected by password authentication and, where your device supports it, an OTP step at login. If you suspect unauthorized access, contact support immediately so we can lock the account on your behalf.

Cookie and Session Use

We use session cookies to keep your lobby state active across pages. Preference cookies remember your language and wallet choice. You can clear these via your browser settings at any time without losing your account.

Requesting Changes or Deletion

To update personal data or request an account closure, reach out via live chat or email with your account ID. We process these requests in line with applicable data rules for your region.

Frequently Asked Questions About These Terms

Yes. Certain features and betting markets are only available where local law permits. If you travel or connect from a different region, some parts of these terms — and some lobby sections — may apply differently or be restricted.

If a suspension is triggered by a terms breach under review, your balance is held. Once the review concludes, any verified remaining balance is returned to your linked wallet — DANA, OVO, or GoPay — following the standard withdrawal verification process.

Yes. Send a deletion request via live chat or email with your account ID. We will process it according to applicable regional data rules. Note that transaction records required for financial compliance are retained for the legally required period.

We verify wallet ownership to confirm that withdrawals reach the correct person. A mismatch between your registered name and your DANA, OVO, or GoPay account name will delay processing until the identity check clears.

Coordinated betting across multiple accounts, sharing account credentials, or using automated tools to place wagers are examples of activity that breaches the fair-use clause. These behaviours may result in account review, suspension, or closure.

Contact support via live chat or email as soon as you notice the issue. Include your account ID, the transaction amount, and the wallet used — DANA, OVO, or GoPay. Our team will open a review and respond within one business day.