Reference

Terms, Policy and Your Account Rights

zona09 operates under a clear set of terms that govern how your account, wallet activity, and personal data are handled — availability depends on local law and eligible regions in Indonesia.

Account Terms & ConditionsPrivacy & Data PolicyDANA, OVO, GoPay Usage RulesCookie PolicyEligibility & Regional Access
zona09 Terms, Policy and Your Account Rights
CONTACT FOR POLICY

Reach Us About Legal or Policy Matters

Team online

Live Chat Support

Open the chat widget from any page in your account dashboard. Our team handles legal queries, policy clarifications, and account-specific questions around the clock.

Email Policy Channel

Send detailed legal or data-related requests to our dedicated policy email. We respond with a written record you can keep, useful for formal account or data queries.

Account Help Centre

The help section inside your account covers common policy questions — wallet verification steps, data access requests, and how to update your registered DANA or OVO details.

DATA AND SECURITY

How We Handle Your Data and Account Security

Data Handling We collect only the account data needed to process your transactions and verify identity. Your DANA, OVO, or GoPay wallet details are stored under encryption and never shared with third parties outside the payment processing chain.
Cookie Policy Cookies on zona09 are used for session continuity — so your login state carries across pages whether you are on a mobile browser in Jakarta or switching to desktop. You can manage cookie preferences from your browser settings at any time.
Account Security Every login triggers an OTP verification to your registered mobile number. If you update your linked GoPay or DANA wallet, a secondary confirmation step is required before the new wallet becomes active for withdrawals.
Data Retention and Access Requests You can request a copy of the personal data we hold on your account at any time through our policy email channel. Retention periods follow the guidelines set by applicable law in eligible regions — we do not hold data beyond what is required.

Common Questions About Our Legal Terms

These are the questions we hear most often when it comes to account rights, data access, and how our terms work in practice. If your question is not covered here, our live chat team can walk you through the relevant policy section directly.

Our terms apply to accounts accessed where local law permits. Eligibility depends on your region — access is available in supported Indonesia areas, subject to local legal conditions at the time of use.

Send a written request to our policy email channel. We will confirm receipt and provide your account data in a readable format within a reasonable timeframe as required under applicable guidelines.

Yes. Go to your account settings, select the payment wallet section, and follow the verification steps. A confirmation is sent to your registered mobile number before the new wallet is activated.

Your account data is retained for the minimum period required by applicable law in eligible regions. After that period, personal details are removed from active systems. Contact our policy email to request early deletion where permitted.

We share data only with payment processors necessary to complete DANA, OVO, or GoPay transactions. We do not sell personal data or share it with advertising networks or unrelated third parties.

Session cookies keep you logged in as you move between pages on your mobile browser. Clearing cookies will end your session. You can adjust cookie permissions in your device browser settings without affecting your account data.